Complaints Procedure

How to complain...

We always aim to be fair and honest in everything we do, so if you have a complaint about any aspect of our service we're keen to resolve it as quickly as possible. 

You can contact us by email: complaints@tfli.us

We will acknowledge receipt of the complaint within 3 working days and we hope to provide a final response within 4 weeks. We will write to you again within 4 weeks if we are unable to provide a final response within that time period. In any event, we will respond to your complaint in full within 8 weeks.